Not able to raise a ticket

[munendraparmar]

Hi moderators,

I am trying to raise a ticket to customer support since today morning (IST) but unable to do so. Is customer support service down? where should I contact regarding this on the community?

Apparently I have a dysfunctional "Chat with customer support" button for last 4-5 weeks when I got my "top rated" badge. It never worked.

The main reason I wanted to raise a ticket because today for a closed contract with ID 17846841 a change in feedback request automatically generated. I never pressed any button, all I did was scrolling up and down with mouse. And, I wanted help from customer support to cancel that request.

So, is there a possibility of a bug on change feedback request page. Second, there is something wrong with contacting customer support or I need to come for these issues on community support. A help in this regard is highly appreciated.

Thanks, Munendra 

[petra_r]

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@Munendra P wrote:

The main reason I wanted to raise a ticket because today for a closed contract with ID 17846841 a change in feedback request automatically generated. I never pressed any button, all I did was scrolling up and down with mouse. And, I wanted help from customer support to cancel that request.

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 It can not be cancelled, it will simply time out.

[munendraparmar]

Thanks Petra for prompt response. I guess I already knew it can't be cancelled. But, I was hoping to get an answer for the bug. Is it possible that feedback change request could have generated automatically witout pressing that button?

Thanks.

[petra_r]

You probably clicked on it by accident. I does not generate accidentally, and there is no need or point in wasting time over it.

[aocumen · Accepted solution]

Hi Munendra, 

Someone from the support team will reach out to you so that the request can be cancelled. 

[munendraparmar]

Thank you Avery. Already received intimation by the support team that my request has been cancelled. You guys are fast. Thanks again.

Best regards, Munendra