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Not all money received when doing Upwork to Direct Local Bank account

Active Member
Agustina G Member Since: Feb 17, 2018
1 of 14

Hi All!


I requested a payment of $246.01 to my local bank account in Argentina. I have been doing this for a while and have had no problems until today. 


If you calculate using Upworks exchange rate, I should have received around ARS 13,900 give or take a few. However I have only received ARS10,060 - which is around USD177. 


Like I mentioned above, all have been good until today. My bank does not take any additional fees, and if they do, it would not be ARS 3.900. That is a lot of money. Where is the rest of my money?


Also I noticed that the payment came in different in the description part. Usually it shows the payment as being a cash deposit to my account, but today it showed up as a "service payment"? 


I would appreciate any help given here!


Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 14

Hi Augustina,


Please, note that Argentinean authorities may apply some income tax retention. Check out this help article for more information. We'll also have a support ticket created for you to discuss further details.

~ Valeria
Active Member
Ailen P Member Since: Feb 25, 2018
3 of 14

Hello Valeria,


Perhaps you could help me as well? I had the exact same issue today, less money came in than expected. It was also labelled differently than usual. I'm very worried, as there shouldn't be any deductions based on the limits Upwork states on the article you linked.

Bojan S Moderator Member Since: Mar 9, 2018
4 of 14

Hi Ailen,


Please refer to the information Valeria shared in her reply above. We'll have a ticket created for you and our agent will provide more information regarding your concern.


Thank you!

~ Bojan
Active Member
Agustina G Member Since: Feb 17, 2018
5 of 14

Hi Ailen


I have spoken to other users and they have had the same issues. Upwork has sent me a suspicious looking document from AFIP where it states my money has been withheld. It looks like it was typed and sent, it doesnt look official at all.


I have contacted my bank, the AFIP and ARBA to see if the deductions were done by them and they have said no. As for regulations, most banks charge - 0.30% fee for any transacction between USD100 and USD 1000. Which is normal, but not as much as the amount that has gotten taken from us. 


I am still investigating to see where my moeny has gone. In the mean time, I suggest you withdraw money with Nubi. 


Attached is the document Upwork sent me from AFIP. Clearly with ortographical errors.

Active Member
Abril B Member Since: May 15, 2019
6 of 14

Hi Agustina


It happened the same to me yesterday and I'm worried too because it never happened before. In my case like 20 % of my money was withheld and that's a lot. In the description it also says "Local Payment S.R.L" and this is the first time this name appears in the description of the transaction. You say Upwork just sent you the document telling you it is from AFIP? or they told you something else? I hope we can find an answer. 

Active Member
Ines P Member Since: Jun 14, 2016
7 of 14

Hi everyone, 
I am from Argentina too, and the same thing happened to me, Upwork said AFIP or ARBA might charge a fee.
I contacted my bank, went to AFIP and consulted ARBA and none of them charged me for my payment. They said that if in any case, they apply retention that would appear in the resume of bank movements, so this is very suspicious and nontransparent 

Active Member
Ines P Member Since: Jun 14, 2016
8 of 14

This was the last reply I received from Upwork support

**Edited for Community Guidelines**

Goran V Moderator Member Since: Mar 24, 2017
9 of 14

Hi Ines,


I understand your frustration with this and I`m sorry about the inconvenience this had caused you. Check out this help article for more information. If you have any additional questions feel free to follow up on your ticket directly, our team will assist you further. Thank you.

~ Goran
Active Member
Ines P Member Since: Jun 14, 2016
10 of 14

We need a solution, imagine if your salary was reduced by 30%. 
Could you help instead? The technical support of Upwork is very slow.