Not getting 0% fee on BYO client contract

[anwarzz]

Dears,

I've attracted a non-Upwork client to the Upwork platofrom through the BYO client link and emailed the details as instructed to the email but nothing happened and I was charged a fee too.

BringYourClient@upwork.com

Contract ID: 24054904

[JoanneP]

Hi Muhammad,

I've escalated your concern to the team, and one of our agents will reach out and assist you directly via a support ticket. Thank you!

[anwarzz]

Hi Jo,

I've not been contacted by anyone

[JoanneP]

Hi Muhammad,

I'm sorry about that. I already followed up with the team, and one of the agents will reach out to you shortly. Thank you for your patience.