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Not getting email for password

4f0a733e
Active Member
Vivek S Member Since: Apr 2, 2021
1 of 4

My brother is not able to login to his email and whenever he login he get this message "Your password has expired Check your email for a message with a link to update your password. This link will expire in 4 hours." when he try to reset the password he does not get for restting the password. His email id**Edited for community guidelines**Please help him to login his account.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4

Hi Vivek,

 

Could you please have your brother fill in the account recovery form in this help article? After completing the form, he should receive an email with additional steps. Thank you. 


-Joanne
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485208ea
Active Member
Christian R Member Since: Apr 8, 2021
3 of 4

I am also having problems retrieving the email for a password change, it is not sending me an email to fix this error.
Need to have this fixed asap for work, thank you.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Christian,


When you request the email please check your junk and spam folders as well. If you still haven't received it, you can follow the instructions Joanne shared in her post and fill out the form so that our team can assist you further. Thank you.


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