Not getting paid over 14 days past submission

[de643fa8]

I've been with Upwork as a freelancer for 2 years and I have never had an issue. I completed a project early - submitted 3x now for approval for funds to be withdrawed that are in escrow. No communication on client's part and now I waited the 14 days and I still haven't seen Upwork withdraw the funds. How do I get in contact with a support team? I am a little disappointed that besides not getting paid I have no other way to email or file a complaint. 

[petra_r]

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Erica A wrote:

I completed a project early - submitted 3x now for approval for funds to be withdrawed that are in escrow. 

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Every time you submit for approval, you start the 14-day countdown again...

The funds are released 14 days after the last time you submitted for payment.

You are also posting from a client profile... Please note that you are not allowed to have 2 accounts.

[bodmas_80]

@Petra,

I have delivered an order for like 18 days ago, and the order is still yet to be marked complete...

Note: The client didn't ask for revision, the submission was once.

Check attached file.

[petra_r]

That's a project catalogue submission, I have no experience with those

[BojanS]

Hi Oyebode,

I have escalated this issue to our team and one of our agents reach out to you via a support ticket to assist you with it as soon as possible.

Thank you!

[bodmas_80]

Thanks