Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Not received money

Active Member
Konstantin D Member Since: Sep 29, 2019
1 of 13

Hey. I completed the work and when I completed it, the system wrote that the contract was suspended and they did not pay my money. what could be the problem?

Community Guru
Robin H Member Since: May 28, 2019
2 of 13

Konstantin D wrote:

Hey. I completed the work and when I completed it, the system wrote that the contract was suspended and they did not pay my money. what could be the problem?


Is this for a fixed-price project or hourly?  If fixed-price, was the money in escrow before you started and completed the job.  If hourly, did you use the desktop time tracker app or manual tracker?  If manual, I'm afraid payment is not guaranteed.  

Active Member
Konstantin D Member Since: Sep 29, 2019
3 of 13
It was a payment for the project.
Community Guru
Robin H Member Since: May 28, 2019
4 of 13

Konstantin D wrote:
It was a payment for the project.

Yes, I gathered that from your post.  If you want to know if you'll get paid, we'll need more information to help you. 

Active Member
Konstantin D Member Since: Sep 29, 2019
5 of 13
so what information to give you?

Community Guru
Petra R Member Since: Aug 3, 2011
6 of 13

Konstantin D wrote:
so what information to give you?


Was the contract fixed rate or hourly. Was it funded if fixed, did you use the tracker if hourly?

 

Can you see the amount on your "Reports > Overview" page?

 

Where-Is-My-Money.jpg"Where is my money?"

Active Member
Konstantin D Member Since: Sep 29, 2019
7 of 13
it was a fixed payment.
he was funded
Community Guru
Petra R Member Since: Aug 3, 2011
8 of 13

Konstantin D wrote:
it was a fixed payment.
he was funded

Have you clicked on "submit work for payment" when you sent the work to the client?

If yes, when?

 

Look at the above flowchart: When in your Reports > Overview Page can you see the money at this moment in time?

Active Member
Konstantin D Member Since: Sep 29, 2019
9 of 13
yes, clicked. already sent a request twice.
I sent you screenshots of this deal
Community Guru
Petra R Member Since: Aug 3, 2011
10 of 13

Konstantin D wrote:
yes, clicked. already sent a request twice.

STOP CLICKING ON IT!!!!!

 

The funds are automatically released 14 days after you request the release of the escrow funds by clicking on the "Aubmit for payment" button.

 

Every time you click on it again, you start the 14 day countdown AGAIN from 0!

 

TOP KUDOED MEMBERS