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Not received money
Sep 29, 2019 05:03:37 AM by Konstantin D
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Sep 29, 2019 05:03:37 AM by Konstantin D
Hey. I completed the work and when I completed it, the system wrote that the contract was suspended and they did not pay my money. what could be the problem?
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Sep 29, 2019 05:20:24 AM by Robin H
Konstantin D wrote:Hey. I completed the work and when I completed it, the system wrote that the contract was suspended and they did not pay my money. what could be the problem?
Is this for a fixed-price project or hourly? If fixed-price, was the money in escrow before you started and completed the job. If hourly, did you use the desktop time tracker app or manual tracker? If manual, I'm afraid payment is not guaranteed.
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Sep 29, 2019 06:02:10 AM by Petra R
Konstantin D wrote:
it was a fixed payment.
he was funded
Have you clicked on "submit work for payment" when you sent the work to the client?
If yes, when?
Look at the above flowchart: When in your Reports > Overview Page can you see the money at this moment in time?
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Sep 29, 2019 06:15:04 AM by Konstantin D
I sent you screenshots of this deal
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Sep 29, 2019 06:17:08 AM Edited Sep 29, 2019 06:18:55 AM by Petra R
Konstantin D wrote:
yes, clicked. already sent a request twice.
STOP CLICKING ON IT!!!!!
The funds are automatically released 14 days after you request the release of the escrow funds by clicking on the "Aubmit for payment" button.
Every time you click on it again, you start the 14 day countdown AGAIN from 0!