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Not receiving message notifications

Active Member
Jeannie S Member Since: Nov 28, 2018
1 of 8

I have had multiple instances over the last several months when I am not receiving email notifications when a message from a client has been sent to me about an on-going project. My notifications are on and the problem is intermittent so I tend to think the problem is an Upwork system issue. Is anyone else having this problem? If so, were you able to correct it. 

Active Member
Heorhii H Member Since: Jun 14, 2016
2 of 8

I experience the same issue now and then.

Ace Contributor
Joseph M Member Since: Feb 17, 2015
3 of 8

This happened to me and a client of mine as well.  For me, the issue seemed to be that I had the message active either on the desktop or mobile app, or in a web browser.

Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 8

Hi Jeannie and Heorhii,


Are you also experiencing this using the mobile app?



Active Member
Jeannie S Member Since: Nov 28, 2018
5 of 8

Hi. I don't use the mobile app and the Upwork window is not open when I experience this issue. It occurred twice yesterday. 

Avery O Moderator Member Since: Nov 23, 2015
6 of 8

Hi Jeannie, 

Could you please share which clients sent you a message (by sharing their Contract IDs), which you didn't get a notification for? 

Active Member
Jeannie S Member Since: Nov 28, 2018
7 of 8

Happening most often with contract ID 21162909.


Bojan S Moderator Member Since: Mar 9, 2018
8 of 8

Hi Jeannie,


One of our agents will reach out to you directly via support ticket and assist you further, thank you for following up. 

~ Bojan