Not receiving new messages notifications

[orcio]

I just notice a new message from a client wrote yesterday!

No email, no "1" on the messages tab, no android app notification. I just check my configuration and is set to receive all forms.

Also, I didn't get a response from another client in two days. He is responsive normally; I wonder if he didn't get my message as well.

Anyone notice/experiencing this?

EDIT: I just notice this in another browser's tab, would it be related?

[BojanS]

Hi Horacio,

Email notification is not sent if a message is registered as "read ". A message would register as "read," when Messages are open in a browser tab or in the desktop app. Did you have Upwork.com open in your browser or had Messages open in the desktop app?

Thank you!