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Not receiving new messages notifications

orcio
Ace Contributor
Horacio C Member Since: Dec 17, 2018
1 of 2

I just notice a new message from a client wrote yesterday!

 

No email, no "1" on the messages tab, no android app notification. I just check my configuration and is set to receive all forms.

 

Also, I didn't get a response from another client in two days. He is responsive normally; I wonder if he didn't get my message as well.

 

Anyone notice/experiencing this?

 

EDIT: I just notice this in another browser's tab, would it be related?

messages.PNG

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Horacio,

 

Email notification is not sent if a message is registered as "read ". A message would register as "read," when Messages are open in a browser tab or in the desktop app. Did you have Upwork.com open in your browser or had Messages open in the desktop app?

 

Thank you!


~ Bojan
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