thanks for your reply. Altough my email is verified, I have to make the video verification.
I can not send any proposals right now because my account is blocked because I have to make the video verification with my passport.
Could you please help me to fix this?
It is urgent. I am talking to the customer support since 2 weeks about that and all I got back is the same email regarding the verification process, which is NOT working on my mac??
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for reaching out to us.
I got the same email again and again.
**edited for Community Guidelines**
I got this email around 5 times now.
I tried all of those suggestions, nothing works.
I would really like to verify my identity, so could you pls help me with that?
The video link does not show up.
I apologise for this experience. I have asked the team to look into this further, and check if it can be escalated so that they can assist you. You should hear back from them soon on the same ticket thread with more information.
ETA: Hi Adriana, the team is checking if you are able to connect with the Customer Support Team through chat? Let me know so that we can check how we can proceed.
Please check your inbox as I sent you a PM with more information. Kindly respond in private as this issue contains sensitive information that is not to be shared publicly.
Facing the same issue now. Have been waiting for the verification email. Have tried to click on the 'Re-Send verification email' in multiple intervals. Haven't received any email.
I sent you a PM with more information. Kindly, respond in PM if you have further questions as this issue contains sensitive information that is not to be shared publicly.
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