Notification of dispute email

[#1]

Hi, 

I am one of team members and received a nortification of dispute email which is related to the other team member, however, my member did not receive that email.  My team member has ticked all on the nortification setting so that she should receive all type of email notifications. 

This time, I forwarded it to the member so it is ok but I want to know how I should do. 

If you could tell me how I can solve the problem, I would appreciate it. 

Thank you,

[#2]

Hi Wako,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#3]

Hi Annie,

Thank you for your support.

But nobody has reached out to me yet. Could you kindly double check how it goes on?