Notifications says client sent a payment of 50$

[kinyuatimothy]

Hello guys so today I received an unusual message from my notification panel that the client has sent a payment of 50 dollars and upon opening it up, it shows the transaction history tab of normal invoices from  contracts I have been paid for. This is weird because all my earnings come from contracts unles he sent a bonus, please help me

[759e32fa · Accepted solution]

Hi Timothy,

Thank you for reaching out to us. I checked your account and it seems like the amount was released by your client for a contract that is currently in dispute. The client initially asked for a refund if you check here.

Since the client already issued a payment, I'll reach out to our team to close the dispute that you filed. Please let us know if you need further assistance.

[kinyuatimothy]

Yes please close the dispute as I already sorted things out with my client, will I still receive the money though?

[759e32fa]

Hi Timothy,

Yes, you will. It's still pending as of the moment as we have a security period of 5 days. It should be available for withdrawal after the security period is up.