I am providing freelance services on this platform. Whenever someone messages me, I don't get the notification on my mobile application. I have checked all my settings and seems good there but somehow I still don't get any notification. This is causing trouble for my response time.
Can you please guide me about it? How can I fix it?
There is an option in setting and you can find it as follow:
Go to Settings › Notification Settings. Select a drop-down option for desktop, mobile, and email notifications. For Other Upwork Email Updates check or uncheck the relevant notification as needed.
Let me know if it helps you.
No, these settings are done from many days ago. Yesterday at 5.30 pm a client messaged me but I didn't get any notification on mobile, only get an email which I saw after 3 hours.
Please try to do these troubleshoots to resolve your issue. These are the only way left:
If you’re not receiving any messages notifications via email or the app, they may have been disabled. To check this:
If you are receiving email notifications about messages, but aren’t receiving mobile app notifications, you may have disallowed push notifications on your device. Please enable notifications in your device settings.
Let me know if these works for you.
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