Now the JSS drop is demotivating me to work on upwork anymore.

[harsh_kukreja]

I don't know why clients giving me negative feedback in private but i really don't want to loose my JSS, it become 100 to 96 then 88 then 84 and now 79, this isn't a good sign, after giving more to a client i am getting these results. It's really depressing.

[jared_k]

The public feedback they're giving you isn't very good either

[harsh_kukreja]

But 4.6 or 4.4 is not bad they are genuine reviews i hope so.

[petra_r]

---

Harsh K wrote:

But 4.6 or 4.4 is not bad they are genuine reviews i hope so.

---

The private feedback is what affects the JSS, rather that the stars. Those are largely meaningless because most clients leave 5 stars unless they really hated working with a freelancer.  The *average* feedback across the site is 4.9 Stars. 

Your clients are telling you that they are not as happy as they could be.

When clients consistently (!) tell you that your skills and quality are not top notch, you should pay attention.  It happened with the vast majority of the clients on the first page of your history who left feedback. 

[harsh_kukreja]

Thank you petra, you are the real mentor here.

Thanks for giving a solution to my every thread.

[harsh_kukreja]

I agree but when i ask them if they have any issues then please tell me i am ready for revisions
That time they say everything perfect and all.
One is complaining he has not picked my call, other took the seven day project to 30 days.

The last one is incredible, he gave me 40 hours i finished the work in 29 and he is still not happy with money.

[tlbp]

Clients expect you to communicate well and be dedicated to completing their project. But, just doing those things won't get you a good rating. Above all, clients expect the work to be done well. 

Your clients consistenly rate you low on skills and quality. That's a problem. 

You won't get better scores until you improve your work. 

[harsh_kukreja]

Thanks tonya, i understand that but before this when i was getting 5 stars on every task and i have 7 eligible weeks to be uprated. You can see i completed many projects in 3 months.
Communication was very good they keep me on video calls and also appreciated the design.

May the bad time of mine or may be i am not giving 100% or may be i am not getting the right projects.

[a_lipsey]

---

Harsh K wrote:
I agree but when i ask them if they have any issues then please tell me i am ready for revisions
That time they say everything perfect and all.
One is complaining he has not picked my call, other took the seven day project to 30 days.

The last one is incredible, he gave me 40 hours i finished the work in 29 and he is still not happy with money.

---

Two thing are happening, probably a little of both: (1) they would like some revisions but have a hard time communicating with you so don't bother asking AND/OR (2) based on the quality of the initial work, they don't believe you will be able to carry out the revisions so they don't bother asking. 

Are you setting the client expectation up that there will be a draft then revisions or are you setting their expectation that it will be perfect on the first try? Do you establish with them a process that is you will submit a draft and then ask for what revisions they want, then finalize? Do you even set up this expectation/process with them? 

Ultimately they rate you based on the difference between their expectation and what they experienced. If you can manage expectations you can manage their experience, and get better ratings. 

[a_lipsey]

Another thought: could you ask a colleague WIx expert to look at the work you did and give you feedback on how to improve the skills and quality? 

[harsh_kukreja]

Amanda thanks for this beautiful explanation. I will follow up your instructions now.
But now the problem is worse, i have 79 JSS no client will consider to give work. If i didn't get the work how will i improve my Jss.
This is the only Demotivation for me now.

I got 60 invitation in last 3 months but i worked with 10. So, my current clients work not get affected by me.
I'm really stressed this time, i quit my job to be on upwork fulltime.

[harsh_kukreja]

Goal to remove freelancer like us from platform?