Offer Expired

[alexmah]

Hi,

I got busy to accept the offer, in the middle of the task, offer expired.

My client wants to renew the offer.

How is that possible?

Thanks

[lysis10]

He sends another offer?

[kochubei_valeria]

Hi Mahmoud,

The client can send you a new offer. The easiest  way would probably be for them to click on your name in the Messages and then click "View Profile." On your profile they should see a button "Hire Now" and can resend an offer.

I hope it helps.

[alexmah]

Thanks Valeria,

Will ask my client to do so, let's see if it works.

[453d83e4]

Hi, I hired someone but the offer expired before I could pay them. However, it's already been funded, so I suppose the money is with Upwork now? How can I release the payment?

[vladag]

Hi SL,

If the freelancer you selected didn't accept the offer before working on your job and the offer expired, you'll need to send them a new offer, advise them to accept it in order for a contract to be created and for you to release the payment to the freelancer. Let us know if you need further guidance.

[453d83e4]

What happens to the funds already paid to PayPal?

[vladag]

Hi SL,

I checked your conversation and payment structure with the freelancer and our team will follow up with you shortly to reiterate our ToS, which prohibits direct payments.

[453d83e4]

Hi, I mistyped, I meant to say the funds already paid to Upwork through PayPal. I have not made any payments to the hire through PayPal directly.

[vladag]

Hi SL,

Please share all the details with our team once they follow up with you directly.

[muskawdk]

Hi, 

I am facing the same issue. I did a project without accepting the offer and when asking the client for a new offer, he says the amount is already deducted and if he makes a new offer, the upwork will deduct the amount again. Can you please help and solve this problem? Thanks

[crayhernandez]

Hello Malalai,

A member of the Customer Support Team will reach out to the client for more information about the expired offer. In the future, please do not work on any contract until a contract is in place, and it is showing as an active contract on your My Jobs page.

I would recommend that you read up on these freelancer resources and these tips for avoiding questionable jobs, for help getting started, and for more information about working safely through Upwork.

[c1b19d9b]

Have the same problem. The offet is expired, but I don't understand if money are stil on Upwork or will be returned to my card

[bstojadinovic]

Hi Oleksandr,

Those funds will be automatically returned to the billing method you used for the deposit. The credit to your billing method will take up to five business days to appear. I checked this for you and refund was initiated on December 11th, you can check this under your transactions. Let us know if you need any further assistance. Thank you.