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ยป Forums ยป Freelancers ยป Re: One Account//Multiple Questions
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angelsosa0813
Community Member

One Account//Multiple Questions

I used to be able to send tickets into the support team. Lately I can't click the link at the bottom of the Upwork help center page.

I've just received my first hourly payment from the company in now contracting through. However I'm not sure how the payment will go through. Is "instant payment" only instant based on a schedule? And the funds... Do they remain unavailable to withdraw until the next "Weekly Schedule Date?" If so... I'll be having to wait quite literally another week before my funds are released thus making my waiting to be paid one month and one week after initial work has begun, because of a 3rd party hold or "schedule" of my funds. Is there any way to release them earlier? This is my only form of income currently and this first check is important.
12 REPLIES 12
JoanneP
Moderator
Moderator

Hi Angel,

 

I checked your account, and it looks like you worked on a fixed-price contractWhen your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period.

 

For instant payments, this allows eligible U.S. freelancers to make withdrawals to their bank accounts and receive funds in minutes. In order to use Instant Pay you must be based in the U.S. and have a Visa or Mastercard debit card linked to your bank account.

~ Joanne
Upwork

Does that mean that regardless of my method of Instant Pay, that there will be a mandatory 5-day hold? And does this ever shorten over time as transactions with a certain customer increase in longevity?

re: "Does that mean that regardless of my method of Instant Pay, that there will be a mandatory 5-day hold?"

 

Yes.

 

re: "And does this ever shorten over time as transactions with a certain customer increase in longevity?"

 

No. Nothing shortens the the 5-day security period.

Thank you, Preston sir. This really helps me understand how this will work in the future!

Also, my money moved from Escrow to Total Earnings. However, within my "Get Paid" portal, there is "Your balance: $0.00"

 

Is this the usual behavior of the funds hold? I do apologize; however, trying to find this particular information leads to bloated threads that never result in how an issue is resolved, or how the person received payments. Does it go from Escrow into Total Earnings, but doesn't display On Hold anywhere? If so that's fine. I just want to make sure it's on its way to me!

 

Thank you for your kind response thus far, and looking into my account!

 

-Angel

Yes, this is working normally.

Thank you, sir. This really helps me understand the process, and what to look for in the future!

And note now we are being paid earlier than before for hourly projects. Before you had to wait 10 days to get paied (after the week ends). Now, it's five days. So if you finish work until the end of this week, you will get the money on the next Friday, which is not that bad at all.


Filip K wrote:

And note now we are being paid earlier than before for hourly projects. 


ONLY if top rated (the OP isn't) and when it's an hourly contract (it isn't!) and if the client's payment method works first time on Monday.

 

True, that is a TR feature.

So does this mean that in actually going to be waiting ten days after my deposit to receive my funds, and that the privilege of receiving funds within 5 days is actually reserved for Top Rated freelancers?


Angel S wrote:
So does this mean that in actually going to be waiting ten days after my deposit to receive my funds, and that the privilege of receiving funds within 5 days is actually reserved for Top Rated freelancers?

Ignore what Filip said. It does not apply to you because your contract isn't hourly. It's fixed rate. Nothing in Filip's post has anything whatsoever to do with you and simply caused confusion.

 

Your contract is fixed rate. When the client releases the funds, they will stay pending for the 5 day security period, then you can withdraw them.

 

That's it.

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