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kaleem-abbasi
Community Member

One of my friend not able to login in her account.

One of my friend not able to login into her Upwork account and not able to change Password.

can you please check what's going on?

ACCEPTED SOLUTION

Hi Kaleem,

 

I've shared this with the team and one of the team members will reach out to your friend to assist directly. Thanks!

~ Joanne
Upwork

View solution in original post

4 REPLIES 4
petra_r
Community Member


Kaleem A wrote:

One of my friend not able to login into her Upwork account and not able to change Password.

can you please check what's going on?


Has she tried with her email instead?

JoanneP
Moderator
Moderator

Hi Kaleem,

 

On the screenshot you shared, it seems the issue is the username. Please have your friend check her username and make sure that it is correct. Thanks!

~ Joanne
Upwork

She is not able to log in. Someone hacked her account. 

Her user id is: **Edited for Community Guidelines**

Her email was **Edited for Community Guidelines**

Can you please check.

Hi Kaleem,

 

I've shared this with the team and one of the team members will reach out to your friend to assist directly. Thanks!

~ Joanne
Upwork
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