One of my friend not able to login in her account.

[kaleem-abbasi]

One of my friend not able to login into her Upwork account and not able to change Password.

can you please check what's going on?

[petra_r]

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Kaleem A wrote:

One of my friend not able to login into her Upwork account and not able to change Password.

can you please check what's going on?

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Has she tried with her email instead?

[tinker_bell3]

Hi Kaleem,

On the screenshot you shared, it seems the issue is the username. Please have your friend check her username and make sure that it is correct. Thanks!

[kaleem-abbasi]

She is not able to log in. Someone hacked her account. 

Her user id is: **Edited for Community Guidelines**

Her email was **Edited for Community Guidelines**

Can you please check.

[tinker_bell3 · Accepted solution]

Hi Kaleem,

I've shared this with the team and one of the team members will reach out to your friend to assist directly. Thanks!