Feb 2, 2022 09:38:20 PM by Nayab R
My Upwork app isn't showing me online. I have the badge of 'available now' but the circle remains grey in color showing me offline. Please help what to do?
Solved! Go to Solution.
Apr 7, 2023 09:44:27 AM by Nikola S
Hi All,
Thank you for reaching out to us and bringing this to our attention. I would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. It will be updated in one of the next updates.
We appreciate your patience,
Feb 2, 2022 11:05:00 PM by Ashraf K
Available Now is different from Online Status. You may have an Available Now badge to indicate you are available for immediate hire but may be offline or invisible indicating you are unable to chat right now...Or you could be online but not available for more work.
To set your Online status, Goto Upwork home page->Click on your profile photo on the top right->Set your Online status there, by choosing between Online or Invisible or On Upwork Messages app set the status on Bottom Right corner.
Hope that helps!
Mar 25, 2023 12:02:24 AM by Muntasir B
Is there any option for mobile app to show that I'm active now? Because the process You're talking about it apply on pc/laptop. What for mobile app?
Mar 25, 2023 08:29:13 AM by Annie Jane B
Hi Muntasir,
Thank you for reaching out to us. Could you please uninstall and reinstall the app? Please let us know if the issue persists.
Apr 4, 2023 09:08:27 AM by Muntasir B
Hi.Thanks for replying. Uninstall and reinstalled done. But still same problem. See the attachment.
Apr 5, 2023 04:35:20 AM by Nikola S
Hi Muntasir,
Thank you for following up and sharing a screenshot from your end. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.
Oct 4, 2023 08:33:19 AM Edited Oct 4, 2023 08:38:50 AM by Sumaiya Khan A
Hello Ashraf k! Thanks for valuable reply, I am facing an issue while I'm using mobile app for freelancer, it is not showing the green indicator, which signifies that I'm actively online.
Is there a way to enable this feature on the mobile app to indicate my active status?
Feb 3, 2022 03:27:35 AM Edited Feb 3, 2022 03:28:48 AM by Petra R
Nayab R wrote:I have the badge of 'available now'
Unless you frequently get invited to apply, the "available now" badge is a waste of your money.
It could only (theoretically) help if your profile appears high enough in search results to be seen.
Apr 7, 2023 09:44:27 AM by Nikola S
Hi All,
Thank you for reaching out to us and bringing this to our attention. I would like to let you know that our engineers are aware of this issue and they are working as fast as possible to resolve it. It will be updated in one of the next updates.
We appreciate your patience,
Apr 27, 2023 06:21:32 AM by Kaleem U
I am also Facing the same issue... In written is showing available but the dot on my profile picture always remains grey...
Nov 1, 2023 03:14:05 AM by Anurag G
Hello Nikola,
1. I am on the paid plan
2. When I go offline, I switch my settings to 'private'
3. When I come back online, I switch it to 'public'
4. I do not have the availability badge turned on
5. I still show as offline, on both the desktop and the app.
I've been through the Forum. I've tried the Help Center.
Who do I get in touch with to have this issue fixed?
Thanks,
Anurag
Dec 12, 2023 03:08:41 AM by Annie Jane B
Hi M Awais,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 22, 2023 01:47:53 PM by Luiggi R
Hi Rana,
I can see that you've already raised a support ticket regarding your concern. Kindly allow more time for the team to follow up with you and assist you further. We appreciate your patience!
Jan 4, 2024 01:15:43 AM by Anurag G
Hi Luiggi,
It's now January 2024. My Android Upwork app still shows me as offline unless I change it to online on the desktop.
This is a fundamental technical issue, brought up in more than just the forums and nothing transparent has been done about it.
Please have it solved and me notified via any means other than the app, since I wouldn't know I've been contacted!
I'm a paying client.
To confirm, this is not about private versus public. It is about online status.
Thank you,
Anurag