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Oops! Username is incorrect.

Active Member
Yuri S Member Since: Apr 8, 2019
1 of 10

Dear Upwork,

I was logged out from upwork and can't login back. Error returns: "Oops! Username is incorrect." I had to create second account to get in touch with support.

Dear upwork please support me with fixing this problem. 

Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 10

Hi Yuri,

 

Could you please confirm if you`re receiving the same error if you try to log in with your email? Thank you.


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Active Member
Yuri S Member Since: Apr 8, 2019
3 of 10

I can provide you my mail where i receive this error

please see screenshoot 

**Edited for Community Guidelines**

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 10

Hi Yuri,

 

I checked your account and I can see that our team has reached out to you via email with more details. Feel free to respond directly from your email and our team will assist you further.

Since private details are involved unfortunately we can't discuss your case further in the Community.

I would also like to remind that posting private details publicly in our Community is not allowed. Thank you.


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Active Member
Yuri S Member Since: Apr 8, 2019
5 of 10

 thank you for your response, please let me know respond time with those email communcation

Thanks,

Yuri.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 10

Hi Yuri,

 

Feel free to post your questions directly on your email and our team will reach out to you as soon as possible, thank you.


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Active Member
Yuri S Member Since: Apr 8, 2019
7 of 10

thank you

Active Member
Yuri S Member Since: Apr 8, 2019
8 of 10

I confirm that i have this error when log in with my email : **Edited for Community Guidelines**

Active Member
Andrii H Member Since: Mar 31, 2019
9 of 10

I have the same problem.
The log in and e-mail (both) now don't work. I perfectly know the username and e-mail so I can't miss the point here.
Could I get help with this issue? I will share the personal info in personal chat/message because of Upwork community terms.
Thank you

Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 10

Hi Andrii,

 

Please click on my name and send me a PM with your Username or email so that I can check your account and assist you further. Thank you.


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