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Oops! Username is incorrect.

Active Member
Yuri S Member Since: Apr 8, 2019
1 of 14

Dear Upwork,

I was logged out from upwork and can't login back. Error returns: "Oops! Username is incorrect." I had to create second account to get in touch with support.

Dear upwork please support me with fixing this problem. 

Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 14

Hi Yuri,

 

Could you please confirm if you`re receiving the same error if you try to log in with your email? Thank you.


Untitled
Active Member
Yuri S Member Since: Apr 8, 2019
3 of 14

I can provide you my mail where i receive this error

please see screenshoot 

**Edited for Community Guidelines**

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 14

Hi Yuri,

 

I checked your account and I can see that our team has reached out to you via email with more details. Feel free to respond directly from your email and our team will assist you further.

Since private details are involved unfortunately we can't discuss your case further in the Community.

I would also like to remind that posting private details publicly in our Community is not allowed. Thank you.


Untitled
Active Member
Yuri S Member Since: Apr 8, 2019
5 of 14

 thank you for your response, please let me know respond time with those email communcation

Thanks,

Yuri.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 14

Hi Yuri,

 

Feel free to post your questions directly on your email and our team will reach out to you as soon as possible, thank you.


Untitled
Active Member
Yuri S Member Since: Apr 8, 2019
7 of 14

thank you

Active Member
Yuri S Member Since: Apr 8, 2019
8 of 14

I confirm that i have this error when log in with my email : **Edited for Community Guidelines**

Active Member
Anny B Member Since: Jul 6, 2019
9 of 14

Hi!

My friend is facing the same problem. Seeing the message 'Oops! Username is incorrect.'  when trying to login to his account. Tried both Username & Email. And I can't send a private message to the support members with this account. Hope for a positive response.

 

Thank you!

Community Guru
Riri A Member Since: Jul 21, 2018
10 of 14

Hi Anny,

 

Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else

~ Riri
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