I have the same problem.
The log in and e-mail (both) now don't work. I perfectly know the username and e-mail so I can't miss the point here.
Could I get help with this issue? I will share the personal info in personal chat/message because of Upwork community terms.
I have the same problem but I am not able to message you directly. I have set up a 2nd Upwork account so I could contact support. I don't think I can show my account details here so if you contact me I will provide you with the account details I am having trouble with.
Hello Upwork community! I have the same problem. When I tried to log in I had an error "Oops! Username is incorrect". Then I tried to write my second e-mail address and I observed that second is working, but it's profile is not fill and I don't use it (I think I created it about 2 years ago but I didn't fill and use it).
However, this second profile was useful for this message. Maybe I can't log in from my first because I have this second account? I apologize, I forgot about the second account and I'll delete it after this discussion.
Dear Upwork, could you help me with this error please?