Over 24 hours Mpesa Delay

[#1]

Hey, 

I withdrew over 24 hours ago via Mpesa, the transaction was approved but nothing on my Mpesa wallet, everything alright? Please check this up and advise accordingly. I reached out yesterday but no response came forth. 

Please, 

Thanks, 
Caleb

[#2]

I don't know what is wrong with upwork and Mpesa recently, too much delays, I too withdrew my money yesterday, it has been over 24 hrs now but no money in sight😵

[#3]

WHY IS IT THAT NOBODY IS ADDRESSING THIS ISSUE ... .IS ANYBODY FROM UPWORK ONLINE....LOOKS LIKE IT'S NOT JUST ME...HELLOOOO ...WE NÈED HELP!! STOP IGNORING

[#4]

HELLO UPWORK, I HAVE NOTICED THIS ISSUE IS NOT JUST WITH ME... AM POSTING IN CAPS IN CASE YA'LL MISSED MY LAST TWO POSTS. WE NEED SOMEBODY TO AT THE VERT LEAST EXPLAIN THIS DELAY....PLZ

[#5]

Hi Caleb,

I`m sorry about the delay with your withdrawal. I checked your account and I can see that you`re communicating with our team on your ticket. Our team will assist you further directly on your ticket, thank you.

[#6]

A series of generic PR messages, no help. 

[#7]

Hey guys, I withdrew funds earlier today but it has not reflected on my Mpesa wallet. I know it may take 24 hours but tomorrow being a weekend does that mean I may have to wait till Monday? Please advise

Best, 
Caleb

[#8]

Facing the same problem too.

[#9]

Same problem here. 

[#10]

Hi Caleb, Did you receive your MPESA withdrawal? I also withdrew my money on Friday and I have not received a coin? 

[#11]

I made three withdrawals on Thursday, Friday, and Saturday via MPESA. Not a cent received four days later. I already contacted support and they already started tracing. 

However, I have not received any update since Saturday. A quick search of the term MPESA on the Upwork community shows there is always a problem with MPESA withdrawals. How are KENYAN freelancers expected to survive if we cannot withdraw our earnings?

I need an urgent update because I am also under pressure from other quarters.

[#12]

Had to post 4 times brother to get somebody to say something about it, it appears we are making a murmur about a none issue.

[#13]

Not a dime brother, wondering whether it will ever make its way to our accounts. Totally frustrated.

[#14]

This is so wrong. Upwork should tell us what the problem is. MPESA should work within seconds or minutes as it always does. The MPESA processor should tell us what the problem is.

[#15]

Same problem here. I've contacted both Upwork and Safaricom without success in tracing the funds. What. Is. Happening?

[#16]

Hi John and Collin,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly. 

Thank you for your patience. 

[#17]

What could be the problem? How comes it is more than 4 days since the withdrawals were made and we have not received our monies? Is this a problem with your MPESA processor? Why are we being constantly inconvenienced?

[#18]

Hi guys.

I made a withdrawal from Upwork to Mpesa last Friday at 7:33 AM my time. As I type this, it's Monday 5:20 PM.

That's waaaaaay past the 24 hours plus one business day rule!

I've reached out to Mpesa and support here, but nobody seems to know where the delay is as Upwork says contact Mpesa while Safaricom, Mpesa's parent company, says contact Upwork. 

I've tried to get a sense of when I should get a resolution, but that's not forthcoming either. 

Is it possible to then do a reversal so I can use other means to withdraw the funds?

Sanitary regards.

[#19]

Same problem here. Three separate withdrawals between Thursday and Saturday and none was successful despite emails from UPWORK saying otherwise.

UPWORK really needs to look into their MPESA payments processor because this problem seems recurrent.

[#20]

I don't think I'll be using Mpesa withdrawals anymore from Upwork. I'd rather do Upwork PayPal then Mpesa as that has been consistently instant for me.

[#21]

Sorry, looks like nobody gives a whack around here.

[#22]

Hi Mercy,

I am sorry to hear about this. I informed our team about this one of our team members will reach out to you directly via a support ticket to assist you further. You can access your ticket here. Thank you for your patience.

[#23]

Hi All,

Our payment processor confirmed the issue with M-Pesa withdrawals initiated between 8/14 and 8/17 has been resolved. However, we are closely monitoring the situation with any newly initiated payments. If you experience any delays or issues with new M-Pesa withdrawals, please let us know.

[#24]

Hi Caleb,

Sorry for the long wait. I am sorry to hear about this. I informed our team about this and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your ticket here. 

Thank you,

[#25]

I made a withdrawal about 10hours ago and even got the funds processed notification. However, I havent received the cash yet!

what could be the issue, because normally it takes less than an hour.