Aug 15, 2020 01:49:44 AM by Caleb M
Hey,
I withdrew over 24 hours ago via Mpesa, the transaction was approved but nothing on my Mpesa wallet, everything alright? Please check this up and advise accordingly. I reached out yesterday but no response came forth.
Please,
Thanks,
Caleb
Aug 18, 2020 04:30:33 AM by Sharon C
Hello, My Mpesa transactions have really delayed and it was urgent. Can I have a reversal? So that I can withdraw with my local bank, please.
Aug 18, 2020 04:32:36 AM by Goran V
Hi Sharon,
Please allow up to 24 hours for the funds to be loaded on your account. If you still haven't received the funds after 24 hours, let me know here and our team will assist you further. Thank you.
Aug 18, 2020 04:39:41 AM by Sharon C
It has been 4 days hence past the 24 hours you are telling me. Kindly work on it.
Aug 18, 2020 04:45:53 AM by Goran V
Hi Sharon,
Could you please the Transaction ID (go to Reports > Transaction History) with me so that we are sure that we are talking about the same transaction? Thank you.
Aug 18, 2020 05:19:23 AM by Goran V
Hi Sharon,
Our team will reach out to you via ticket as soon as possible and will assist you further with your funds. Thank you.
Aug 18, 2020 05:24:19 AM Edited Aug 18, 2020 05:25:01 AM by Sharon C
Thank you. I will be waiting. Please do it as soon as possible.
Aug 19, 2020 10:47:45 PM Edited Aug 19, 2020 11:11:58 PM by Joanne P
I did withdraw money from Upwork to Mpesa. It is past 24 hours and I have not received the money. What do I do. My email is**Edited for community guidelines**
Aug 19, 2020 11:18:55 PM by Joanne P
Hi Victor,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 17, 2020 10:48:08 PM by David S
Hello, please help it been more than 24hours and I've not received my already processed Mpesa payment.
Aug 18, 2020 01:33:09 AM by Joanne P
Hi David,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Aug 18, 2020 10:22:19 AM by David S
Thank you. Looking forward to it. I'm close to hitting the 48 hr mark.
Aug 18, 2020 01:24:28 PM by EDWIN M
Hello
I withdrew some funds from my Upwork account through MPESA but I have not received any cash yet 24 hours limit has elapsed. Normally it takes less than 3 hours before I receive my cash. I have contacted MPESA but they have asked me to contact Upwork ( my Service provider).
the transaction IDs are as indicated below.
320072705 (MPESA)
320101210 (MPESA)
320796937 (Local account)
Aug 18, 2020 02:12:38 PM by Bojan S
Hi EDWIN,
I checked this for you and you already have a support ticket related to this concern. Please allow time for our team to update your ticket. If you have any additional questions or information please post them on your exiting ticket for further assistance.
Thank you for your patience!
Aug 15, 2020 11:20:01 PM by Jamlick W
Aug 21, 2020 06:51:45 AM by geoffrey m
I have had two of my transactions reversed and was wondering if the mpesa payment system is back to normal?
Nov 18, 2020 05:47:17 AM by Omido S
I don`t know about the rest but for me, I feel very frustrated. I expected upwork being a big company to resolve this issue by the past Monday. It is now Wednesday and Friday will be here soon. I will need to withdraw some funds but I am not sure if I should or not. To cry out loud since Friday last week those are 4 Working Business days. So how will I know if Upwork-Mpesa withdrawal method is safe or not. Please I humbly request the cash. I have bills, I have issues and COVID is rampant here. Please consider our situation and assist accordingly.
Jun 5, 2020 01:40:00 AM by Rodgers A
Hello there. Yesterday, I withdrew funds from my Upwork to my MPESA number and although the transaction was successful, I have not yet received the funds. What could be the issue?
Jun 5, 2020 06:40:25 AM by Goran V
Hi Rodgers,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.