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PDF forms are getting WIPED

Community Guru
Petra R Member Since: Aug 3, 2011
11 of 39

Valeria K wrote:

 

I'd like to circle back here and provide an update. In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious.  I


It also removes editing (tracked changes)

Considering how many proofreaders and editors there are, that's terrifying.

 

We submit work and have *NO* idea what the hell Upwork does to what we submit.

We have no idea if the client sees what we sent.

The filter strips stuff we are paid to be there.

 

And to do it without anyone being any the wiser (until a client goes ballistic because they didn't get what they paid for because Upwork decided to covertly remove it)  is all wrong, as Rene pointed out.

 

If Upwork is going to insist on **bleeping up** my files, I need an immediate warning so I can send the client what they paid me to do for them some other way.

 

I totally get and support why Upwork does this, but please, just tell us if and when something we did send is being changed in any way.

 

 

Community Guru
Rene K Member Since: Jul 10, 2014
12 of 39

Petra R wrote:

Valeria K wrote:

 

I'd like to circle back here and provide an update. In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious.  I


It also removes editing (tracked changes)


WHAAAAT?

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Petra R Member Since: Aug 3, 2011
13 of 39

Rene K wrote:


It also removes editing (tracked changes)


WHAAAAT?

 

 


not always, but it has done that in the past.

 

Point was: If Upwork make any changes to a submitted something, the user **MUST** be notified.

 

Community Guru
Mary W Member Since: Nov 10, 2014
14 of 39

I stopped sending edited/ redlined documents via Upwork months ago.  It does, indeed, remove all the editing.  I use my email or Dropbox to submit those.

Ace Contributor
Clark K Member Since: Sep 7, 2015
15 of 39

Does Upwork intend to officially announce that freelancers can no longer deliver finished files to their clients via upload on the message board. Or was this annoucemnt made already and I missed it? I send PDFs to clients and parts are missing, or I send files and the client's browser won't open them because of "dangerous content."

Moderator
Goran V Moderator Member Since: Mar 24, 2017
16 of 39

Hi Clark,

 

I'm sorry about the incovience this had caused you. Could you please send me a PM with more details like your client name and the file name so that our team can investigate it further? Thank you.


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Active Member
Md Atikur R Member Since: Jan 10, 2018
17 of 39

Hi, on august 25 I have sent a Macro enabled excel file named Excercise Mangement Tool V-2.xlsm to my client **Edited for community guidelines**That file was working fine for me. The client was complaining that the file was not working on his PC because there was no macro (VBA Script) available on that file.

 

Today: I have got another Macro enabled excel file named Repair of SD_2.05 Bookmaker.xlsm from my client **Edited for community guidelines**. This file was also not working for me because Macros was not available whereas the same file working on his PC.

Seems like Upwork removing the script from the file. After realizing that I have sent the file via email to

**Edited for community guidelines** and then the file was working fine for him. Also, after getting the file from **Edited for community guidelines** via email, it's working fine. It proves that, after sending a file via Upwork message, Macros (VBA script) getting removed. As I am working as an Automation expert this is very important for me to send this type of files to my clients. Also, I send Python script as well to my clients. Sometimes some clients ask for an executable file as they don't know how to run a python script and they want to make running script easier for them. But If I compile my script to an executable (.exe file for PC and .dmg file for Mac) and try to send as a zip file via Upwork message then that file marked as virus whereas the file is completely fine. 

I would like to get Upwork to pay attention to these issues.

Community Guru
Mark F Member Since: Jul 10, 2018
18 of 39

Md Atikur R wrote:

 

I would like to get Upwork to pay attention to these issues.


They are paying strict attention.  They are strictly not allowing these things because it is kind of dangerous to open files from random people on the internet that are executables or have macros.  They are both protecting the clients and the freelancer by doing so (and also insulating themselves from liability).

 

My suggestion is to find another route to send the work to your client.  I would still submit it on Upwork as proof that you sent it but then send it through another medium and notify the client that the correct file is coming through Dropbox or whatevz.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
19 of 39

Hi Md. Atikur,

 

In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. If you want the original unmodified attachment, please contact Customer Support.

 

Thank you!

~ Valeria
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Community Guru
Preston H Member Since: Nov 24, 2014
20 of 39

To save time and ensure success, freelancers and clients should not assume that transferring files using any Upwork tools, including the "Submit Work" button and the Messages tool, will be "successful".

 

In any situation where successfully transferring of files is critical, and where files are expected to not be changed or damaged, freelancers and clients will use OTHER tools, such as FTP, email, Dropbox, etc.

 

Clients and freelancers interested in efficient, reliable transfer of files do not rely on Upwork Customer Support to help them either.

 

These facts have nothing to do with how things "SHOULD" be. That is a related, but different topic.

 

Thread participants who have said that Upwork should warn users about potential damage to files, or who have said that Upwork should not make changes to files, make valid points. But what Upwork "should" do is not the same as "what Upwork does now."

 

Currently Upwork's stated goal is to avoid the possible transmission of harmful files or file contents such as viruses, malware, etc., and so Upwork IS potentially making changes to files, and does not plan to stop doing so.

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