PDFs not opening in profile

[kristenkmroberts]

PDF files are not opening in my Portfolio. I've tried deleting and re-uploading, saving new files and uploading those, and anything else I can think of. I have not found any support on the forums nor a way to submit a help ticket. 

I know I have already lost clients to this problem. If someone could help expedite a solution I would be very thankful. 

[BojanS]

Hi Kristen,

I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with this issue. 

Thank you!