Feb 17, 2021 10:54:01 PM by Anupam S
My client paid me 30$ today but it's showing 7.92$ pending and our contract ended, am i not getting the 30$ or what is wrong? Please help!
Solved! Go to Solution.
Feb 18, 2021 12:03:37 AM by Goran V
Hi Anupam,
Please keep in mind that posting private details publicly in our Community is not allowed. Please refer to the guide I`ve shared and the information Petra shared in her post to learn more about under what stage your funds are. Thank you.
Feb 17, 2021 11:08:10 PM by Petra R
Anupam S wrote:My client paid me 30$ today
How long ago? The Reports page only updates every hour or so.
Feb 17, 2021 11:28:11 PM Edited Feb 17, 2021 11:33:21 PM by Goran V
Here's the screenshot, also he had paid me a 10$ bonus too.
**Edited for Community Guidelines**
Feb 17, 2021 11:35:34 PM by Goran V
Hello Anupam,
Your manual hours at the moment are under the Work in Progress stage. When you`re working on hourly contracts your clients are billed every Monday for the time you have tracked in the previous week. To learn more about this check out this Help Article. Thank you.
Feb 17, 2021 11:48:44 PM by Anupam S
Feb 17, 2021 11:55:22 PM by Petra R
Anupam S wrote:
Thanks for your concern and I've read the article, I just wanted to know if I'm getting the full payment on Monday or not?
You don't get it on Monday. The client is charged on Monday. The money stays in "In Review" until Friday next week, then it moves to Pending and finally to Available the following Wednesday.
Anupam S wrote:
Because report updates every hour but its still showing 7.92$ from 3-4 hours from now.
That's the bonus your client paid, which went straight to Pending. You are looking at the wrong tab. You are looking at "Pending" - Look at "In Progress" because the current work week has not yet ended.
Feb 18, 2021 12:01:24 AM Edited Feb 18, 2021 12:02:21 AM by Goran V
I've attached the screenshot please have a look. **Edited for Community Guidelines**
Feb 18, 2021 12:03:37 AM by Goran V
Hi Anupam,
Please keep in mind that posting private details publicly in our Community is not allowed. Please refer to the guide I`ve shared and the information Petra shared in her post to learn more about under what stage your funds are. Thank you.
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