I'm currently working on a fixed price job, providing my client with article translations. The payments are being sent weekly. However, the last payment included money for translations which my client already paid for. I contacted her as soon as I noticed the mistake, but she said she wasn't able to reverse the transaction (probably she doesn't know how to do that). I agreed to send her a partial refund. My question is: does the refund affect me in any way?
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I believe, subject to confirmation from oDesk , that refunds are among the "hidden" metrics taken into account during reviews of freelancer accounts and similar activities. How much "weight" such metrics carry is unknown to the membership.
If the contract is active and work still needs to be done, work with the client in order to provide deliverables (milestones) without payment equal to that considered for refund.
Kudos to MG for being a trustworthy freelancer!
Thank you, Mattia, for your question and Ronald, Preston and Dianne for your support.
I have confirmed this information with the Team and I would like to clarify.
No, a regular refund issued to return the money paid by mistake or in any other similar work situation will not affect the freelancer's account in any way. Refunds that may affect the account are those associated with disputes, intended to remove feedback or refunds that come together with bad public and private feedback given by the client.
So, in your situation, Mattia, you have nothing to worry about.
Sorry Valeria but I have to disagree with you.
If refunds to clients reflect negatively on freelancers, it is because some algorithm automatically monitors the accounts. I honestly don see how the oDesk algorithm would know if a refund is legit or not.
I would strongly suggest that the OP look for another way tot refund the client.
Did you state the reason for the refund? There is a box that usually pops up when someone is sending a refund...I know because I've sent refund for various reasons like the client paying in advance but the project was cancelled for reasons beyond both our control and so far, I have not been suspended/affected negatively as far as I know.
Maybe when the oDesk robot flags an account for refunds, the risk management team reviews the reasons so maybe that's why I'm still okay...so far 😛
I'm thinking the robot is not that strict and maybe, just maybe, the cases we've seen here in the forum saying they never did anything wrong before being punished/reviewed did something wrong but just won't admit it. Either that or maybe they're just warming up and I'm going to be reviewed next haha! 😄
Btw, I've ended a bad contract and that's the 3rd client in the last 2-3 months which is plain baddddddd (that's bad in a super way). Again, no reviews/punishment for me yet.
I think that as long as you do what is right and don't violate the TOS you're good.
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