Pay back a bonus

grilady · ‎04-05-2021

There's no way to contact Upwork anymore? How can you run a business and not offer a way to talk to a real person for help?? Not every issue I have I want to share publicly in the community forums. But since I have no choice: My client sent me a bonus thinking that's how a fleelancer needs to be paid. The next day, her payment from the hourly contract came through, which means, she paid me twice. How can I return the bonus to her without it having a negative effect on my score? I would otherwise just refund her, but that will affect my rating and I don't want that.

prestonhunter · ‎04-05-2021

Just send a refund.

Click on the contract listing, then on the Three Dots icon to choose the option for sending a refund. Very simple. Doing this won't harm JSS.

petra_r · ‎04-05-2021

Mary S wrote:
How can I return the bonus to her without it having a negative effect on my score?

Click on the three dots on the contract and choose "Give a Refund"

Mary S wrote:
I would otherwise just refund her, but that will affect my rating and I don't want that.

It doesn't affect your rating in any way, shape, or form, at all.