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puissant
Community Member

PayPal Account Limited, Upwork Payment Refunded

Hello, I made a withdrawal of $38 from my Upwork account to PayPal, but unknowingly, PayPal had already permanently limited my account. 

 

The money was recorded SENT by Upwork but when I contacted PayPal, the response was that they declined the payment since my account has been limited prior to the receipt from Upwork. 

 

Please can Upwork check their record and refund the payment into my earnings account so I can probably withdraw via other options. 

 

Thanks.

ACCEPTED SOLUTION
AleksandarD
Community Manager
Community Manager

Hi Rasheed,

 

The withdrawal will return to your account once the transaction fails, which usually takes from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you. Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.

 

Thank you.

~ Aleksandar
Upwork

View solution in original post

7 REPLIES 7
AleksandarD
Community Manager
Community Manager

Hi Rasheed,

 

The withdrawal will return to your account once the transaction fails, which usually takes from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you. Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.

 

Thank you.

~ Aleksandar
Upwork

Hello, it is more than 10 days as stipulated in your recommendation/answer to my question. Upwork is yet to refund the money to my account. 

 

Am I missing anything?

BojanS
Community Manager
Community Manager

Hi Rasheed,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

Hi

Hope everything is doing great. Happy friday. I just have an issue with payment withdrawal and paypal accout. I made a withdrawal from my Upwork account to PayPal, for some reson which I don't now,  PayPal limited my account, permanently.

The money was sent from Upwork, the money is no longer in my balance,  but it doesn't appear on Paypal since my account has been limited prior to the receipt from Upwork.

Please can Upwork refund the payment into my earnings account so I can probably withdraw via other options.

 

Thanks in advance

Sincerely

Marym **Edited for Community Guidelines**

Hi Marym,

 

One of our team members will reach out to you directly via a support ticket to assist you further with the transaction.

 

Thank you.

~ Aleksandar
Upwork
f2962c0c
Community Member

Hi,

I have the same issue. Can you please help me?

Hi Christian,


I just checked your account and I can see that your PayPal account is active as a payment method and I can't locate any refunds. Could you please share more information about the problem you're experiencing? If private details are involved, feel free to reach out to me via PM (click on my name). Thank you.

~ Goran
Upwork
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