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PayPal payment method not updated

alstef
Active Member
Aleksandar S Member Since: Apr 26, 2016
1 of 1

Hello,

 

Couple of months ago I changed my PayPal email and Upwork email to a new one s******re@gmail.com.

I also removed my PayPal payment method from Upwork which pointed to my old email a****ov@lulin.bg. Then created a new PayPal payment method with my current email s******re@gmail.com.

 

On the 'Billing Methods' page I can see my PayPal payment method pointing to my current(correct) email. This morning I sent money to this payment method, but on the 'Get Paid' page it reads that the mony was sent to my old PayPal email a****ov@lulin.bg.

 

Facts:
1. I only have one PayPal account with one email there (s******re@gmail.com).

2. On Upwork I only have one PayPal payment method (s******re@gmail.com).

3. On March 18th 2020 I successfully bought connects from Upwork and paid with my one and only PayPal account (s******re@gmail.com) so Upwork definitely knows about this account.

4. I haven't made any changes to my payment methods nor my PayPal account since I created my new PayPal payment method on Upwork.

5. The payment I issued around 1 hour ago to my PayPal account was not received.

Any ideas?

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