Payment Deactivated Due to Name Difference

[e181fd67]

I got the notification shown below after adding my bank account. Andy is my official English name and is used - for example - for my enrollment at UC Berkeley with no issues. My legal name is in Chinese. I have gone through the screening process including ID verification, SSN verification, and video chat. I just want to confirm, is the notification implying "your payment method has been *temporarily* deactivated as we automatically verify..." or "your payment method has been deactivated and you need to do something to reactivate it, such as by changing account name"? It is a little vague to me especially when this is my first time freelancing as college student.

Thanks!

"Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information."

[AleksandarD]

Hi Andy,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.