mercyt
Member

Payment Delay

I haven't received my payment since I requested, its been like 8 hours. I have not received the second email -payment processed- from upwork either, can someone help or is there a problem today?

ACCEPTED SOLUTION
bstojadinovic
Community Manager
Community Manager

Hi Mercy,

 

It looks like the transaction was successful on our end. There are times when withdrawals to MPESA may take up to 24-hours. You should receive an email from us when the payment has already been processed. If it has been more than 24 hours and one business day, please contact M-Pesa. Thank you.

~ Bojan
Upwork

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1 REPLY 1
bstojadinovic
Community Manager
Community Manager

Hi Mercy,

 

It looks like the transaction was successful on our end. There are times when withdrawals to MPESA may take up to 24-hours. You should receive an email from us when the payment has already been processed. If it has been more than 24 hours and one business day, please contact M-Pesa. Thank you.

~ Bojan
Upwork