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Payment Delay..

ustina
Active Member
Ustinia S Member Since: Oct 10, 2017
1 of 4

 I had requested a payment on 04-Oct-2017. The Upwork Police had hold my contract temporarily,on Sunday 08-Oct-2017, and today 10-Oct-2017 reactivated it. The payment was review already, when it wil be avialable? Again after 5 business days? it show the 15-Oct-2017 instead of 04-Oct-2017,the last payment.

Can someone help me?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 4

Hi Ustinia,

 

There is a 5-day security hold on all payments on Upwork. For bonuses it starts the moment the client's payment method is successfully charged. Therefore any issues with the clients payment method can delay the payment. 

~ Valeria
Upwork
ustina
Active Member
Ustinia S Member Since: Oct 10, 2017
3 of 4

Hi,Valeria

Does it mean ,that if the contract is reactivated today, the payment will be avialable at the 15-Oct-2017 ?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 4

Ustinia,

 

On your screenshot of Transaction History, the dates you see next to each transaction is when the payment becomes available for you to withdraw. In case with the most recent payment, yes, it should become available on October 15.

~ Valeria
Upwork
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