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mztatobey
Community Member

Payment Error

I mistakenly inputted a wrong bank account two days ago, just noticed now. What can I do??
4 REPLIES 4
BojanS
Community Manager
Community Manager

Hi John,

 

This withdrawal will return to your account once the transaction fails, which usually take from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you.  Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.

 

Thank you!

~ Bojan
Upwork
mztatobey
Community Member

Hello
Good Morning, it's now 11 days I initiated the transaction, and I haven't gotten a notification of reversal and the money hasn't been refunded into my upwork account. Can you please look into this please

Regards
John

Hi John,

 

Please be patient until Monday and if you still haven't received the funds, let us know where. 
Please keep in mind that weekends are not counted as business days. Thank you.

~ Goran
Upwork

Thanks for your swift response .. I would wait till Monday.


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