Payment Issue

[sy_catherine]

I usually get paid every friday but still I haven't receive it,It's stll on Review tab and not on Available tab where it should be. Thanks!

[BojanS]

Hi Catherine,

Please check the Weekly Billing Cycle article for more information about the schedule to release hourly payments. It takes about 10 days for payments to be processed. The first week is when you log time on an hourly contract, which ends every Sunday. The client then has 5-days to review, and/or, dispute any the hours logged on the Work Diary. If there are no issues with the hours logged, the payment for the contract will then go to a 5-day security period before it becomes available on your account.

The funds you’re referring to are currently under the In Review tab. That means they are currently subjected to a review period that lasts until Friday at 23:59 UTC. These funds will become available for withdrawal on Wednesday. 

Thank you!