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alpajandolenie
Community Member

Payment Issue

Hello, the payment I transferred to my account is still not received. I didn't receive payment confirmation too. Please help. Thank you.

3 REPLIES 3
JoanneP
Moderator
Moderator

Hi Lenie,

 

For Direct to Local Bank transfer, payments take up to four business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. You might want to check the following help articles for more information:

 

Direct to Local Bank

Direct to Local Bank Fees and Timing

~ Joanne
Upwork

Hi Joanne,

 

Thank you for your reply. This is kinda odd. I transferred my partner's money the same day and time and her money reflected in her bank account after 3hours. Can you please help me resolve this? I badly needed the money. I didn't even receive a Payment Confirmation from Upwork.

Hi Lenie,

 

We can initiate a trace if after 8 business days the funds are still not reflected in your account. For now, please allow time for it to be completely processed. 

~ Joanne
Upwork
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