Payment Issue

[ali_sabz]

Hello, I have added wise payment method and trasfered some amount from upwork but after 12,13 hours no update. Anyone can help? 

Thanks

[bstojadinovic · Accepted solution]

Hi Sabz,

I checked and can confirm that a withdrawal you're referring to was just successfully processed on our end. Processing time varies from bank to bank but usually takes between 2 and 5 days. 

Thank you! 

[ali_sabz]

Yes, I received my payment.

[d368e2ba]

Hi,

I called my bank and they said that there are no transactions made from Upwork to my Local Bank. 

[pradeephele]

Hi Marjorie,

Thank you for your message. If you are referring to the local fund transfer initiated on 22nd Mar 2023, I see that the funds were returned to your Upwork account and you have already initiated another withdrawal using a different payment method.

Thank you,

Pradeep

[m_terrazas]

Hi Pradeep,

Why if I withdraw my balance (I just did) to Wise on Friday, I don't receive it until Monday at noon?
Isn't it supposed to be immediate?

[pradeephele]

Hi Maria,

Thank you for your message. I would like to clarify that we do not officially support Wise. ACH transfers in general can take up to five business days with processing times varying widely from bank to bank. If you don't receive your funds after that, feel free to let us know so we can initiate a trace. For more information please see this help article. 

Thank you,

Pradeep