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Payment Issue

51168076
Active Member
Luis M Member Since: Jan 27, 2021
21 of 26
I requested my funds to be transfer to my account on tuesday march 30th &
the payment must be done every wednesday as usual. Already called my bank
and there is no deposit done. So that means that the funds have not been
released on your end. This is the 3rd time I have had this issue. The
deposit should've come in yesterday as it usually comes into my account
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
22 of 26

Luis M wrote:
I requested my funds to be transfer to my account on tuesday march 30th

If your payment does not arrive after 8 business days (excluding weekends and holidays), you can ask for a trace to be initiated. Until then, you simply wait. There is nothing that needs to be done and nothing that can be done.

 


Luis M wrote:
the payment must be done every wednesday as usual. 

Nonsense! The standard time is 2 to 5 business days. 

51168076
Active Member
Luis M Member Since: Jan 27, 2021
23 of 26
There is something that can be done. Is releasing my funds. No reason why
you should not release them when all of my other co workers already have
received the deposit
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
24 of 26

Hi Luis,

 

I understand it is important for you to receive your earnings as soon as possible. Rest assured, I checked the transaction and can confirm it was successful on our end. You can learn more about Direct to Local Bank Fees and Timing here. You'll most likely receive your funds before then, but if not, feel free to follow up with us after 8 business days so we can initiate that trace.

 

Thanks!

~Andrea
Untitled
51168076
Active Member
Luis M Member Since: Jan 27, 2021
25 of 26
Good morning, I still have not received any deposit into my account. I just
got off the phone with my bank & they said that they do not have a
deposit/transfer made into my account. According to the message that I get
everytime my payment is processed the delivery date is already done. I need
to know what is going on & why I have not received my payment yet.
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
26 of 26

Luis M wrote:
I need to know what is going on & why I have not received my payment yet.

Nothing is going on. You need to wait 8 business days. That excludes weekends and holidays. It's Easter at the moment. If your payment does not arrive after 8 business days (excluding weekends and holidays), you can ask for a trace to be initiated. Until then, you simply wait. There is nothing that needs to be done and nothing that can be done until the 8 business days are over. 

 

It's only business day 3 today!! 

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