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Community Member

Payment Method Disabled, Withdrawal Failed



I got a notification from UpWork today telling me that my payment method had been disabled. I have re-enabled it, but would like to know why this is happened and how I can avoid it happening again.


It's a real pain that I have to wait for the funds, of course, especially as it already takes several days for the funds to arrive in my bank account. However, what is annoying is that the transaction fee of $1.99 was not also refunded, despite the fact that no transaction had taken place.


The payment method is a Local Funds transfer to a major british bank. Would a Paypal payment be more reliable?


Could this have anything to do with the Upwork maintenance today?




EDIT: Oh, I've just seen the email from Upwork. It states:


"The bank provided this reason for your returned funds: Unable to apply."


Any thoughts?

Community Member

Triple check all details, Sam, account number, sorting code, and whether your Upwork account name matches your bank account name exactly

Petra, Vladimir, thanks for the replies.


I can't get my name, as it appears on my statement, into the "Name of Account" box in the "Add Payment Method: Local Funds Transfer Screen". It's too long for the box. Will shortening my middle names, for example, into initials, be a problem?


Also, don't see a section for postcode in the address boxes. There are boxes for "Address" box and "City and State/Province" box. I would have thought that would be a piece of information that would be checked. 


Sorry for the finicky questions, but I don't really want to just try it if I'm going to be charged the transaction fee each time it doesn't go through, and if it's going to take a week to decide to tell me it is wrong. 

Community Member

Hello there, I encountered the same problem when I tried to withdraw. I used this same method last month without problems but this time around it kept rejecting the transaction and disabling the payment method.
I decided to use the alternative, Payoneer and guess what? After making the transfer successfully, I was told that my funds had to be over $1000 before I can withdraw to my local account.
Now I'm stuck waiting for a master card till the end of the month.
The fees attached to the withdrawal, $1.98 were not refunded (for 2 attempts).
It's really painful that I have to go through all these in order to get paid.
Community Manager
Community Manager

Hi Praise, 

I'm so sorry to learn about your experience, Praise. Please refer to this support ticket to know why your withdrawal was rejected by the bank.

~ Avery
Community Member

Pleasse help me with my payment method , It keep disabling after 1 withdrawl.I updated it again , then aftr previous withdrawl, its again disabled.

Hi Khizra,


We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 


Thank you for reaching out to us. 

~ Bojan
Community Manager
Community Manager

Hi Sam,


Please check the bank details you entered and contact your bank for more information.

~ Vladimir

Dear Vladimir. I come from Bosnia and have a similar problem. I cannot transfer the money to my Paypal account. It says that the payment method has been disabled and that the payment could not be processed. I have verified my credit card and I have some money on it (i.e. on the account). I have the same email address on both accounts. I have been using paypal for a long time for online payments and I received a payment a few years ago (not via Upwork) without any problems. However, I cannot do it now. I do not want to use other payment methods since I am not from Bosnia and Payoneer is too expensive for me (since I do not have a long term contract with a company). Kind regards,




Unfortunately, PayPal can't be used as a withdrawal method on Upwork in your country. Please, add an alternative payment method. Sorry about the inconvenience.

~ Valeria
Community Member

I have similar issue, last week the same thing happened, I contacted support and it was rectified though I did not get my withdrawal fees back. This week again the same thing. I withdrew yesterday and today I'm getting same message. Please look into it, I've waited long for my money and is this what I'll be passing through every week? 

Hi Nkeneabasi Friday,


I’m sorry to hear about your experience. It looks like you’re communicating with our team regarding this case on your existing ticket. If you have any additional questions please post them on that ticket for further assistance.


Thank you!

~ Bojan
Community Member

Hello,  I am having a similar problem. I try to get paid and t shows me it is succesful and after a few miutes i get email  I cannot transfer the money to my Paypal account. It says that the payment method has been disabled and that the payment could not be processed and that i need to update my payment method. I would like assitance from upwork to have this resolved. Thank you.

Hi VictorHugo,


Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


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