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Payment Method disabled.

msanchez
Active Member
Rein S Member Since: Jul 18, 2015
11 of 31

It's all good now. Thank you. 

ainit
Active Member
Aileen Gale I Member Since: Oct 21, 2019
12 of 31

Hello this is the same Issue I have had.. Please look into this. I did not have an issue with withdrawing money to my local bank before. why is it happening now?

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
13 of 31

Hi Aileen Gale,

 

I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.


~ Bojan
Untitled
ainit
Active Member
Aileen Gale I Member Since: Oct 21, 2019
14 of 31

Hello Bojan, 

 

Thank you for the reply. I just requested for withdrawal of funds to my bank account  yesterday and received a notification today that it can't be processed and that my payment method was again disabled. I have successfully withdrawn my funds to this bank account before without any issues. So I am wondering why it's not working now.  Your attention to this issue is highly appreciated.

 

Kind Regards,

Aileen

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
15 of 31

Hi Aileen Gale,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for your patience. 


~ Bojan
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kalayu_ftsum_m
Active Member
Kalayu F Member Since: Mar 13, 2021
16 of 31

I got the same problem

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
17 of 31

Hi Kalayu,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola

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msanchez
Active Member
Rein S Member Since: Jul 18, 2015
18 of 31

Hi Goran! 

 

I tried it again and it is fine now. Whatever you did , it worked! 

 

Thank you. 

dinn-joe
Active Member
Joshua E Member Since: Nov 8, 2019
19 of 31
Hi, I deleted and re-added my payment method (local bank transfer) like you instructed but I'm still experiencing the same issue of "disabled payment method. Please look into it as soon as you possibly can. Thank you.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
20 of 31

Hi Joshua,

 

A member of the team has reached out to you already and is awaiting your response in order to assist you further. You should also be able to access the ticket directly here.

 

Thank you!


~ Bojan
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