Payment Method is deactivated while everything is ok and it also worked before

[naimuislam185]

Suddenly my payment method is deactivated. saying "beneficiary name doesn't match". I don't know why this is happening while I have already used that method in the past more than a year. And no information is changed neither my Upwork account information nor my bank account information.

[AndreaG · Accepted solution]

Hi Naimulislam,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[naimuislam185]

Hi, It's been more than 48 hours but still, I didn't get any update.

[NikolaS]

Hi Naimulislam,

Thank you for following up. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[naimuislam185]

Thanks for replying, my problem is solved already by the support team