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farhanitsupport
Community Member

Payment Pending

Hi,
   i have done my first job and contract has been ended but i haven't recieved any payment Balance is 0$ kindly suggest what i do ? i have added payment method by Payoneer account but it shows inactive why ?

**Edited for Community Guidelines**

ACCEPTED SOLUTION
g_vasilevski
Retired Team Member
Retired Team Member

Hi Farhan,

 

As Petra has advised you, the verification process on your payment method is 3 days.
You can also file your W8BEN form as a non-US resident. For fixed price contract when the client has approved the payment they will be available on your account after the standard 5 days security period.

If you would like to read more details how you will get paid for hourly contracts visit our Weekly Billing Cycle guide.

You have set up an automated withdrawal once you have reached over $100, but you can still withdraw an amount less than $100 manually.

~ Goran
Upwork

View solution in original post

15 REPLIES 15
petra_r
Community Member


@Farhan I wrote:

Hi,
   i have done my first job and contract has been ended but i haven't recieved any payment Balance is 0$ kindly suggest what i do ? i have added payment method by Payoneer account but it shows inactive why ?


 Your withdrawal method will show as inactive for 3 days for security and until you complete

your tax info.

 

ALL transactions go into Pending. Go to your Reports Overview and learn how it all works by looking at the question marks on the different tabs.

Where-Is-My-Money.jpg

can't understand ๐Ÿ˜ž

iam not a US based person to update my tax info

You are not able to receive payment until you have received a minimum of $100 as stated in the screenshot.

even don't any kind of addition in balance either i have 100$ or not ?


@Mike W wrote:

You are not able to receive payment until you have received a minimum of $100 as stated in the screenshot.


 Absolute Nonsense. Of course he can, he needs to complete his tax info and he needs to wait until the pending period is over, which is 5 days.

The $ 100 is the threshold that triggers an automatic withdrawal.

He can withdraw any available balance any time as long as it is

  • more than the withdrawal fee
  • is available (not pending)
  • he has completed his tax info

You are so, so bad at this. Can you please choose your words, you are a member of support, it is crazy to talk like this to people Ms Petra.

Hi Nevena,

 

Please know that only Upwork employees have the Upwork logo on their Community profile picture/account as shown in this screenshot.

 

Thank you.

~ Aleksandar
Upwork
farhanitsupport
Community Member

and any one can tell me why my payment method is inactive ?  i have addded my payoneer account also 

**Edited for Community Guidelines**

g_vasilevski
Retired Team Member
Retired Team Member

Hi Farhan,

 

As Petra has advised you, the verification process on your payment method is 3 days.
You can also file your W8BEN form as a non-US resident. For fixed price contract when the client has approved the payment they will be available on your account after the standard 5 days security period.

If you would like to read more details how you will get paid for hourly contracts visit our Weekly Billing Cycle guide.

You have set up an automated withdrawal once you have reached over $100, but you can still withdraw an amount less than $100 manually.

~ Goran
Upwork

Ok Sir Goran V,
    I have submitted tax info already. Now i have to wait for 5 days to show my Balance amount which is given by the client?

 


@Farhan I wrote:

Ok Sir Goran V,
    I have submitted tax info already. Now i have to wait for 5 days to show my Balance amount which is given by the client?


 Go to https://www.upwork.com/ab/reports/in-progress and click on Pending.

The date when you can withdraw is shown in the left hand column.

 

 

15261ded
Community Member

Hi, I have completed my tax information weeks ago but my withdrawl method still shows as inactive. How do I fix this? I have over $100 in my account I want to withdraw.

Hey Sasha,

 

Thank you for reaching out to us. I can see that you've reached out to our Support Team and raised a couple of support tickets about your concern. Please allow our team time to further review your case and you will be getting an update on one of your tickets here once done. 

 

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you.

 

~ Arjay
Upwork
2ab3aa52
Community Member

Your found add after 14 days

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