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Payment Related issue

Hi there, 

 

So I successfully landed my first job on Upwork.  My client is saying that he is facing an issue with his Upwork account so I need to provide him paypal detail to get paid for the work done by me. 

Please guide me what can I do? 

Thanks!

2 REPLIES 2
petra_r
Member


Girish K wrote:

My client is saying that he is facing an issue with his Upwork account so I need to provide him paypal detail to get paid for the work done by me. 


Say "NO" very clearly because you could get suspended along with the client if you agreed.

djondinium
Community Manager
Community Manager

Hi Girish,

 

Offering and accepting payments outside of Upwork is a serious violation of the Terms of Service.

 

I checked the contract you are referring to and it seems that the funds are already in Escrow so your client shouldn't have any issues releasing the milestone. Could you please let your client know to reach out to us so that we can assist them further? If you know, can you share if they are receiving any errors while trying to release the payment so that we can help you troubleshoot with them?

Thank you.

~ Aleksandar
Upwork