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Payment - Wrong account number

Active Member
Emerald Jane F Member Since: May 27, 2020
1 of 7
I'm new in Upwork. I withdrew two times and didn't receive my payment. I just found out that the account number I entered was my Card Number. Not the Account number. What should I do? My bank is Bank of the Philippine Islands.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 7

Hi Emerald Jane,

 

This withdrawal will return to your account once the transaction fails, which usually take from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you.  Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.

 

Thank you!


~ Bojan
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Active Member
Emerald Jane F Member Since: May 27, 2020
3 of 7
Thank you. Will be back to you after 7-10 days
Active Member
Emerald Jane F Member Since: May 27, 2020
4 of 7

Hi. It's been 10 days since my first withdrawal of my payment. My payment is not yet returned and it still isn't reflecting on my Upwork account. I already changed my account number to the correct one.

Moderator
Nikola S Moderator Member Since: Jul 2, 2020
5 of 7

Hi Emerald,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola

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Active Member
Emerald Jane F Member Since: May 27, 2020
6 of 7
Can you help me? One of your team said that the bank denied the recall because they received the payment but I went to my bank and they said they never gave an advice to stop the recall and didn't receive such notice from Upwork. Even the bank manager was shocked because of this new news to him. It's been a month now and my first two salaries are still not in my bank.
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
7 of 7

Hi Emerald Jane,

 

I've followed with our team about your concern with the withdrawn funds. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.

 


-Joanne
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