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Roger's avatar
Roger W Community Member

Payment account name does not match your name on Upwork

I have a message saying "Your payment account name does not match your name on Upwork". I have changed nothing so I don't understand why this has happened. I want to rectify the issue but cannot find anywhere that tells me how. What do I do?

6 REPLIES 6
Goran's avatar
Goran V Retired Team Member

Hi Roger,


I can see that you`ve added your payment method again. Please allow up to 3 days for the verification process to be completed. Thank you.

~ Goran
Upwork
Mariano's avatar
Mariano S Community Member

Hi I'm having same issue
It says "your payment account name does not match your name on Upwork".
How should I get someone to guide me on resolution ?
My name might be written with or without middle names. Thank you
Nikola's avatar
Nikola S Retiring Moderator

Hi Mariano,

 

I shared your concern with the team handling your case and your name mismatch issue should now be removed. Let us know if you need further assistance.

 

~ Nikola
Ángel's avatar
Ángel M Community Member

Hi, 

I am having this problem as well. My name is Ángel Muñoz, and I am trying to add my bank account and PayPal account (both accounts where I am the beneficiary) and still this problem persists. 

Please, any solution? Thank you in advance. 

Goran's avatar
Goran V Retired Team Member

Hi Angel,

 

Our team will update your payment method shortly and you will be able to withdraw your funds, thank you.

~ Goran
Upwork
Ángel's avatar
Ángel M Community Member

Perfect, I await for the solution then. Thank you Goran!