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rwilsher
Community Member

Payment account name does not match your name on Upwork

I have a message saying "Your payment account name does not match your name on Upwork". I have changed nothing so I don't understand why this has happened. I want to rectify the issue but cannot find anywhere that tells me how. What do I do?

6 REPLIES 6
g_vasilevski
Retired Team Member
Retired Team Member

Hi Roger,


I can see that you`ve added your payment method again. Please allow up to 3 days for the verification process to be completed. Thank you.

~ Goran
Upwork

Hi I'm having same issue
It says "your payment account name does not match your name on Upwork".
How should I get someone to guide me on resolution ?
My name might be written with or without middle names. Thank you

Hi Mariano,

 

I shared your concern with the team handling your case and your name mismatch issue should now be removed. Let us know if you need further assistance.

 

~ Nikola
Upwork
angelmuvilla
Community Member

Hi, 

I am having this problem as well. My name is Ángel Muñoz, and I am trying to add my bank account and PayPal account (both accounts where I am the beneficiary) and still this problem persists. 

Please, any solution? Thank you in advance. 

Hi Angel,

 

Our team will update your payment method shortly and you will be able to withdraw your funds, thank you.

~ Goran
Upwork

Perfect, I await for the solution then. Thank you Goran!

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