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4eea9632
Community Member

Payment automatically scheduled to wrong account

Hi, I have been trying to add my new bank account to upwork for several days now but it says beneficiary mismatch, I contacted support and opened a ticket. Yet to get a response after 3 days

this morning I woke up to an email of payment being scheduled to my former bank account that I no longer have access to. I didn't have an idea about this at all. I will not be able to access the funds if it gets sent to that account, Can someone please help me??

1 REPLY 1
759e32fa
Moderator
Moderator

Hi David,

 

Thank you for reaching out. Generally, once a withdrawal is initiated it cannot be canceled whether it is manual or automatic. The funds will be sent to the payment method on file. If there are any issues with the bank account, the funds will be returned to Upwork and once this has happened, rest assured that we will immediately credit the funds to your account.

 

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you so kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
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