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55485a72
Community Member

Payment balance not reflecting the total balance.

Hi,

 

So I just got one of my weekly payments made by my client. The balace is only reflecting the recent payment, however there was some money in the balace prior to the payment as well. How do I solve this issue? 

 

Thanks 

1 REPLY 1
bstojadinovic
Community Manager
Community Manager

Hi Gautam,

 

You can check your In Review tab and Work In Progress tab in order to confirm the status of your payments. You've already withdrawn the funds from the Available tab.

 

Please check the Weekly Billing Cycle article for more information about the schedule to release hourly payments. It takes about 10 days for payments to be processed. The first week is when you log time on an hourly contract, which ends every Sunday. The client then has 5-days to review, and/or, dispute any the hours logged on the Work Diary. If there are no issues with the hours logged, the payment for the contract will then go to a 5-day security period before it becomes available on your account.

 

Thank you! 

~ Bojan
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