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Re: Payment bug?

Jul 3, 2015 04:22:40 AM by Krisztina U

kugrin
Community Guru
Krisztina U Member Since: Aug 7, 2009
1 of 13

Jul 2, 2015 01:37:01 PM by Krisztina U

My client just tried to send me a bonus. He said he drafted everything up and clicked through the send screen, and then emailed me to let me know. I went it to my account but can't see anything. He checked his, and he can't see the payment either. Is this yet another bug?

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kugrin
Community Guru
Krisztina U Member Since: Aug 7, 2009
2 of 13

Jul 2, 2015 01:51:21 PM by Krisztina U

Yup, support confirmed it, so now there's also a system bug for payments. I am not amused.

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a_kazleva
Community Guru
Aleksandra K Member Since: Mar 31, 2015
3 of 13

Jul 2, 2015 01:59:32 PM by Aleksandra K

Who cares about the bugs when we have all these new shiny features? At least you can chat with your client all night long for free! I wonder what's next?! 

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kugrin
Community Guru
Krisztina U Member Since: Aug 7, 2009
4 of 13

Jul 2, 2015 02:01:55 PM by Krisztina U

@Aleksandra K wrote:

I wonder what's next?! 

 Upwork devs accidently deleting the site. It would not surprise me at this point.

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yitwail
Community Guru
John K Member Since: Feb 17, 2015
5 of 13

Jul 2, 2015 03:54:03 PM by John K

@Krisztina U wrote:
@Aleksandra K wrote:

I wonder what's next?! 

 Upwork devs accidently deleting the site. It would not surprise me at this point.

 I had a client delete a site recently, and he didn't notice until site was backed up after it was deleted. Luckily he didn't delete the  WordPress database and he had a zip file for the theme, so I could recreate site minus images. I presume Upwork has one or more complete backups in one or more locations.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
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battershall-ramo
Community Guru
Ramon B Member Since: Jan 11, 2015
6 of 13

Jul 2, 2015 11:52:03 PM by Ramon B

Or a switch to a dating site, LovedUp, whereby online workers could hook up across the globe.

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abdulrazaq89
Community Guru
Abdul R Member Since: Dec 4, 2014
7 of 13

Jul 2, 2015 08:52:17 PM by Abdul R

Did you check in the report?

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kugrin
Community Guru
Krisztina U Member Since: Aug 7, 2009
8 of 13

Jul 3, 2015 04:22:40 AM by Krisztina U

To my pleasant surprise, we (my client and I) actually received prompt and competent support and the issue was resolved within 6 hours. I'll still have to wait an extra day for the money to clear due to this booboo, and worse, my client had significantly more work to do, when bonusing a freelancer should be literally the easiest thing on Upwork, but at least support delivered, which keeps my frustration to a minimum.

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setumonroe
Community Guru
Setu M Member Since: Jan 26, 2014
9 of 13

Jul 3, 2015 05:06:33 AM by Setu M

Is it an isolated issue? Would / will all other freelancers get this 6 hour turn-around?
---- easy like Sunday morning ----
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a_kazleva
Community Guru
Aleksandra K Member Since: Mar 31, 2015
10 of 13

Jul 3, 2015 05:23:38 AM by Aleksandra K

In the past month or so CS has always replied to my tickets in less than 24 hours Smiley Very Happy So it seems things are going in a positive direction…

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