My client just tried to send me a bonus. He said he drafted everything up and clicked through the send screen, and then emailed me to let me know. I went it to my account but can't see anything. He checked his, and he can't see the payment either. Is this yet another bug?
@Krisztina U wrote:
@Aleksandra K wrote:
I wonder what's next?!
Upwork devs accidently deleting the site. It would not surprise me at this point.
I had a client delete a site recently, and he didn't notice until site was backed up after it was deleted. Luckily he didn't delete the WordPress database and he had a zip file for the theme, so I could recreate site minus images. I presume Upwork has one or more complete backups in one or more locations.
"No good deed goes unpunished." -- Clare Boothe Luce
To my pleasant surprise, we (my client and I) actually received prompt and competent support and the issue was resolved within 6 hours. I'll still have to wait an extra day for the money to clear due to this booboo, and worse, my client had significantly more work to do, when bonusing a freelancer should be literally the easiest thing on Upwork, but at least support delivered, which keeps my frustration to a minimum.