Feb 5, 2020 04:57:52 AM by Nam M
Hi.
I have set a preferred payment method.
Unfortunately, when I click on "Get Paid Now" to withdraw the money,
because my preferred card's information is wrongly typed, I can't get the money.
Therefore, I want the payment to be CANCELLED.
Feb 5, 2020 05:15:27 AM by Goran V
Hi Nam,
Unfortunately, we can't cancel a withdrawal. If you don't receive your funds or they are reversed back to your Upwork account after 8 business days, let me know here. Our team will initiate a trace on your transaction and assist you further. Thank you.
Feb 17, 2020 02:36:08 AM by Goran V
Hi Nam,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.