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Mustaffa's avatar
Mustaffa A Community Member

Payment cannot process

My payment could not process even after adding billing method successfully, I have tried everything and even contacted my bank multiple times but there is no issue from that side. I want to purchase freelancer plus membership. 
Kindly help me solving this problem 

Thanking in anticipation. 

3 REPLIES 3
Joanne's avatar
Joanne P Moderator

Hi Mustaffa, 

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Mustaffa's avatar
Mustaffa A Community Member

Thanks for your quick response, I have tried all of the prescribed solutions but none of them worked. I changed my browser and used incognito window to get the membership but still there is nothing happening. I am attaching screenshots with this email. 
Kindly help me in this regard. 
**Edited for community guidelines**
Bojan's avatar
Bojan S Community Manager

Thank you for reaching back to us, Mustaffa.

 

I checked and you have already shared this concern with our team on your existing support ticket. Please allow time to them to respond and update the ticket. If you have any additional question please post them on that ticket for further assistance.

 

Thank you for your patience!

~ Bojan
Upwork
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